Privacy Policy
This Privacy Policy explains how UniShram ("UniShram", "we", "us" or "our") collects, uses, shares and protects your personal data when you use the UniShram mobile application and related services (together, the "Services"). UniShram is a job marketplace that connects daily-wage workers, contractors and clients in India for construction, repair and maintenance work.
We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Services, you agree to the practices described in this policy.
1. Who can use UniShram
The Services are meant for people who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe a child has created an account, please contact us and we will delete it.
2. Information we collect
a) Information you give us
- Account details: name, mobile number (verified through a one-time password), preferred language, and your role (worker, contractor or client).
- Profile details: profile photo, skills, trade, work experience, expected wages, availability, and your city or area.
- Job details: jobs you post (title, description, location, wages, dates, number of workers needed) and jobs you apply to.
- Messages: chats you send and receive with other users about a job.
- Ratings, reviews and reports: ratings and reviews you give or receive, and reports or blocks you make.
- Support requests: information you share when you contact us.
b) Information collected when you use the app
- Location: with your permission, your approximate or precise device location, used to show nearby jobs and workers. You can turn this off in your phone settings and enter your area manually instead.
- Voice input: when you use voice assistance, your audio is processed to convert speech into text or commands. We do not use voice recordings to identify you.
- Device and usage information: device model, operating system version, app version, language settings, IP address, crash logs, and how you use features of the app.
- Notification token: used to send you job alerts and message notifications.
3. How we use your information
- To create and verify your account and keep it secure.
- To show your profile to contractors and clients, and to show you relevant jobs or workers near you.
- To let you apply for jobs, shortlist and hire workers, and chat about a job.
- To provide the app in your chosen language and enable voice assistance.
- To display ratings and reviews and to build a record of your work on the platform.
- To send you notifications about jobs, applications, messages and important account updates.
- To detect, investigate and prevent fraud, fake profiles, abuse, and violations of our Terms & Conditions.
- To fix problems, understand usage, and improve the Services.
- To comply with applicable law and respond to lawful requests from authorities.
4. How your information is shared
We do not sell your personal data. We share information only in these cases:
- With other users: your name, photo, skills, general location, ratings and reviews are visible to other users so they can decide whether to work with you. Your mobile number is shared only as needed to complete a job (for example, after a contractor hires you or you accept a job).
- With service providers: companies that help us run the Services, such as cloud hosting, SMS/OTP delivery, push notifications, speech and translation services, analytics and crash reporting. They may use your data only to provide services to us.
- For legal reasons: when required by law, court order or a government authority, or to protect the rights, safety and property of UniShram, our users or the public.
- Business transfers: if UniShram is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, subject to this policy.
5. Data security
We use reasonable security practices, including encryption of data in transit, access controls and secure servers, to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. How long we keep your data
We keep your personal data for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or anonymise your personal data within 30 days, except where we must keep certain information for a longer period to comply with law, resolve disputes, or prevent fraud and abuse.
7. Your rights and choices
Subject to applicable law, you have the right to:
- Access a summary of the personal data we hold about you.
- Correct or update inaccurate or incomplete data (most profile details can be edited directly in the app).
- Withdraw consent, for example by turning off location or microphone permission in your phone settings.
- Request deletion of your account and personal data.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
- Nominate another person to exercise your rights in case of death or incapacity.
8. Deleting your account
You can delete your account at any time:
- In the app: go to Profile → Settings → Delete Account and confirm.
- By email: send a request from any email to support@unishram.com with the subject "Delete my account" and your registered mobile number. We will verify your request and delete your account.
When your account is deleted, your profile, job posts, applications and chats are removed. Reviews you wrote may remain visible in anonymised form. Some records may be retained as described in Section 6.
9. Third-party links and services
The app may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for them.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you in the app or by other means. The "Last updated" date above shows when it was last changed.
11. Contact and Grievance Officer
If you have any questions, requests or complaints about this Privacy Policy or your personal data, please contact our Grievance Officer:
Grievance Officer: [Name]
Email: support@unishram.com
Address: [Registered address], India
We will acknowledge your complaint within 24 hours and try to resolve it within 15 days.